MLM Software

Multiple Departments
Create multiple departments, to better sort support requests, and ensure they are sent to the proper support techs. For example, you can have a technical support, billing, and public relations department.

Support Categories
Define an unlimited number of categories, which people can select from when creating a new support request. Depending on the category selected, the support request will be routed to the correct department.

Pre-Written Responses
Define an unlimited number of pre-written responses. When a support tech is replying to a support request, they can select a pre-written message to use, which will be automatically included with the response.

Priority Ranking
Allow people to select a priority (low, medium, high, or emergency) when creating a support request. When viewing a list of open support requests, they are ranked in the order of priority, allowing you to provide support to the most urgent requests first.

Multiple Support Techs
Allow multiple support techs to handle support requests simutaneously. Each support tech can be assigned to a specific department, and will have their own pool of open support requests, which only they can see.

Easy to Use Interface
A powerful, and easy to use interface has been developed, allowing you to provide the quickest, and most efficient customer support possible. All support requests are grouped into three sections, requests submitted from the public web site, Member's Only Area, and Customer Area. Only open support requests that are assigned to your department, or coming from a certain contact form.

General vs. Tech Pool
When a new support request is submitted, it is first placed in the general pool. Once read by a support tech, the request is instantly removed from the general pool, and placed in the tech's pool. This allows each tech to separate their support requests from the rest, allowing for efficient customer support.

Processing Support Requests
All support requests are displayed in a message board style format, allowing for easy management. Support techs can easily reply to a request, and add in pre-written responses. Support requests can also be easily moved back into the general pool, to another department, or to a specific support tech. Once a request has been replied to, it can be marked as Pending, meaning it will be removed from the list of open support requests, until a reply is received.

View Account
Easily manage any member's account, and view all support requests submitted on their account.

View New Activity
Each administrator can view all new activity on all support requests in their department(s). This allows you to oversee all support requests, and ensure they are being handled correctly.

View Support Tech
View full details on any particular support tech, such as all open support requests currently in their pool, and the exact times they have logged in and out of the support system.